FREQUENTLY ASKED QUESTIONS

At Pretty Twisted Cross Stitch, the complete satisfaction of our customers is always top priority. Check out some of our frequently asked questions below, and feel free to get in touch if you need additional information.

ARE YOUR KITS SUITABLE FOR BEGINNERS?

Absolutely yes!  I have beginner specific kits with no back stitch or very little back stitch, but all my kits can be completed at any level.  The charts come as a large print and in colour, together with symbols.  You also receive the DMC threads pre-cut and pre-sorted, plus there is a little 'how to' guide included to help you underway.  There will be video tutorials on the website soon and of course you can always contact us and we will be more than happy to offer any assistance.

HOW CAN I MAKE A WHOLESALE ORDER?

Please reach out to us via the contact form and we will happily discuss this with you.  In your email, please outline what your would be looking for, where you are based, where you would be selling our kits and any other information you think we may need.  We look forward to working with you.  Thank you for considering Pretty Twisted Cross Stitch.

WHAT IS YOUR RETURN POLICY?

If your kit is faulty or missing something, then please contact us and we will be happy to discuss a replacement.  Unfortunately we do not offer a refund for the subscription boxes.

DO YOU DO CUSTOM KITS?

I love creating custom kits for you!  If you have a design in mind then please contact us and we will be happy to discuss what you need and make you a kit up as soon as!

HOW LONG DOES THE DELIVERY TAKE?

Orders are fulfilled within 1-3 working days and then sent 1st class via Royal Mail.  Please allow 1-3 working days after this for the item to be delivered.  Unfortunately there may be other delays outside of our control.

We ship internationally too, please allow up to 10 working days for your order to arrive.

WHAT IS INCLUDED IN THE KIT?

Everything is included to complete each kit in our branded packaging.

* DMC 14 count aida

* DMC threads on a handmade themed 

  thread card.

* Embroidery hoop

* Size 24 embroidery needle

* How to/instructions

* Clear coloured chart with symbols